Salon Policies

Payment Methods

We accept Credit and Debit cards as well as Cash.

All Cash payments must be in exact change.

We do not keep or provide change at the salon.

We DO NOT accept Checks.

Product Guarantee

We have hand-picked top of the line products to compliment our services. We always want you to have the proper “insurance” to care for your hair needs andkeep it looking its best. Before purchasing a product, you may come in for a styling session to experience it for yourself if you have any concerns. You may also ask for a patch test if you have any allergy concerns. We do not guarantee the results of our services without the proper haircare being purchased to ensure your results.

*Due to cross-contamination and health code regulations, we do not accept returns on any beauty products, hair extensions, brushes, or styling tools.

Disclaimer and Service Guarantee

Pricing is determined based on a specific amount of time that it will take to provide a service and the average amount of product that is used to perform a service. Pricing is subject to change if additional time and/or product is needed to accommodate your hair needs. Pricing also reflects the amount of expert training that goes into learning the best techniques and staying on top of the latest trends and products. If you have any questions or concerns regarding our pricing, please feel free to ask at any time. Pricing is also subject to change without notice if product costs increase.

At Throne, we are highly educated on the latest trends and hair techniques. However, if for any reason that you are unsatisfied with your service received, please call us within 7 DAYS of receiving your services. Throne Hair Salon does NOT offer ANY refunds, however we will work with you to make adjustments to any issues/complaints that you may have.

We want our clients to feel like Royalty when they leave and always be satisfied with their service.

Appointments

A credit card is required to secure any appointments.

 If you are 15 minutes late or more, we may not be able to accommodate your original scheduled appointment and may have to reschedule you for a new appointment time. If you unable to make it to your scheduled appointment, please notify us 48 business hours in advance to avoid a cancellation fee. If you no show your appointment or cancel within 48 hours of your scheduled appointment, your card on file will be charged 100% of the scheduled services.

Any changes to your scheduled services must be made 48 business hours prior to your appointment or you will be responsible for the full cost of services booked.

What do we mean by “changes to your appointment”?

If you are scheduled for multiple services and you decide that you do not need all of the services booked.

Example: you have scheduled a hair color service AND a haircut. You decide that you will only need your color service. We still require 48 business hours notice of the haircut cancellation or you will still be charged for both services.

Our business hours are Tuesday-Friday from 10am-7pm.

If your card is declined, you will be prohibited from making any further appointments at Throne Hair Salon.

Our policies are in place to protect our stylists from last minute loss of income and allows us the time to contact other guests on our waitlist to schedule.

As always, we appreciate your business.

​​Gratuities

Gratuities are never expected but always appreciated. Gratuities are not included in your service cost or with gift certificate purchases. We accept cash or you may add a gratuity to your credit or debit card purchase during checkout.

Cancellations

If you are unable to make your scheduled appointment, we ask that you give us a minimum of a 48 business hours notice. In the event that you do not call within 48 business hours to cancel or reschedule your scheduled appointment, the total cost of your appointment will be charged to your credit card. As a courtesy to you, we will confirm your appointment 24-48 hours prior to your scheduled appointment time. If you need to reschedule at this time, please do so. In the event that you do not show up for multiple scheduled appointments,we may not be able to service you in the future or we may ask that you put down a non-refundable deposit to hold your future appointments. All Consultation appointments are required to pay at the time of scheduling. Extension or other specialty services will require a non-refundable retainer at the time of booking.​ All appointments that are scheduled for 3 or more hours will require a non-refundable deposit.