Salon Policies

Payment Methods
We accept Credit and Debit cards as well as Cash. We DO NOT accept Checks.

Product Guarantee
We have hand picked top of the line products to compliment our services. We always want you to have the proper “insurance” to care for your hair needs and keep it looking it’s best. If you have any concerns prior to purchasing a product, you may come in for a styling session to experience it for yourself. You may also ask for a patch test if you have any allergy concerns.

*Due to cross contamination and health code regulations, we do not accept returns on any beauty products, hair extensions, brushes or styling tools.

Disclaimer and Service Guarantee
Pricing is determined based on a specific amount of time that it will take to provide a service and the average amount of product that is used to perform a service. Pricing is subject to change if additional time and/or product is needed to accommodate your hair needs.

Pricing also reflects the amount of expert training that goes into learning the best techniques and staying on top of the latest trends and products. If you have any questions or concerns regarding our pricing, please feel free to ask at any time. Pricing is also subject to change without notice if product costs increase.

At Throne, we are highly educated on the latest trends and hair techniques. However, if for any reason that you are unsatisfied with your service received, please call us within 7 DAYS of receiving your services. Throne Hair Salon and Extension Empire does NOT offer ANY refunds, however we will work with you to correct any issues/complaints that you may have.

We want our clients to feel like Royalty when they leave and always be satisfied with their service.
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Appointments
A credit card is required to secure any appointments. If you are 15 minutes late or more, we may not be able to accommodate your original scheduled appointment and may have to reschedule you for a new appointment time.

​​Gratuities
Gratuities are never expected, but always appreciated. Gratuities are not included in your service cost or with gift certificate purchases. We accept cash or you may add it to your credit or debit card purchase. Please be aware that your gratuity MUST be added to your credit or debit card purchases PRIOR to charging your card. Thank you.

Cancellations
If you are unable to make your scheduled appointment, we ask that you give us a minimum of a 24 hour notice. In the event that you do not call within 24 hours to cancel or reschedule your scheduled appointment, the total cost of your appointment will be charged to your credit card.

As a courtesy to you, we will confirm your appointment 24-48 hours prior to your scheduled appointment time. If you need to reschedule at this time, please do so. In the event that you do not show up for multiple scheduled appointments we may not be able to service you in the future or we may ask that you put down a non-refundable deposit to hold your future appointments.

Extension or other specialty services will require a non-refundable deposit at the time of booking.
​All appointments that are scheduled for 3 or more hours will require a non-refundable deposit.